Frequently Asked Questions (FAQ)
Are contact lenses good for my eyes? Can they cause damage to the cornea?
At what age can contact lens wear begin?
How often should I have an Eye Examination if I wear Contact lenses?
Do contact lenses protect my eyes from the UV-light?
How many hours can I wear my contact lenses on one day?
Should I wear contact lenses while playing sports?
Can I sleep in contact lenses?
How soon will I receive my lenses?
Do you ship internationally/world-wide
Can I speak to someone before I order or when I have placed my order?
How will I know my order has been received?
Why are your prices so low?
Are they the same lenses I get from my optician?
How can I re-order?
I have forgotten my password
What payment methods are accepted?
Q. Are contact lenses good for my eyes? Can they cause damage to the cornea?
Ans: Contact lenses have proven to be a healthy vision option for millions of people. But only your eyecare professional can determine if they are healthy for you. If you follow all prescribed steps for inserting, removing, and caring for them, contact lenses will continue to be safe and effective. You also need to see your eyecare professional regularly to insure long-term corneal health.
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Q. At what age can contact lens wear begin?
Ans: As soon as the need for vision correction is identified, contact lenses are a viable option. In fact, they have frequently been used in premature infants, who sometimes have vision problems. With proper care and lens maintenance, infants, young children, teens, and adults of all ages can wear contacts effectively.
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Q. How often should I have an Eye Examination if I wear Contact lenses?
Ans: Minimum requirement is 24 months or more often if suggested by your optometrist, however NoGap Eyecare recommends an appointment with your optometrist at least every 12 months.
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Q. Do contact lenses protect my eyes from the UV-light?
Ans: Some contact lenses have a special UV-light protection. But only the cornea and not the hole eyeball is protected. Therefore it is advisable to wear sunglasses additional to the contact lenses.
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Q. How many hours can I wear my contact lenses on one day?
It depends on the type of lens how long someone can wear them. Dailies and conventional lenses can be worn up to 14 hours per day. The high oxygen lenses allow to stay on the eye for 24 hours a day.
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Q. Should I wear contact lenses while playing sports?
Ans: Sports vision doctors agree that contact lenses are the best vision correction option for athletes. They can enhance visual skills like depth perception, peripheral awareness, and eye-hand/eye-foot coordination. Unlike glasses, contacts offer athletes a competitive advantage because they stay in place under dynamic conditions, provide a wider vision field, and eliminate the risk of glasses-related injuries. Contact lenses also make it easy to wear protective goggles.
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Q. CCan I sleep in contact lenses?
Ans: Ask your doctor. It depends on the type of lens you're wearing, the composition of your tear film, your general eye health, and other factors. GP contact lenses and certain soft lenses can be slept in, but never wear them while sleeping unless your eyecare practitioner says you can.
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Q. How soon will I receive my lenses?
Ans: Over 90% of orders are dispatched within 48 hours of receiving confirmation of your contact lens prescription. Orders for special lenses are usually dispatched within 7 days. Once it’s been dispatch, max-to-max in 7-15 working days you product will be at your door-step.
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Q. Do you ship internationally/world-wide ?
Ans: We do not sell or ship products outside India. But if u want then you can email us as well u need 2 pay extra courier charges.
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Q. Can I speak to someone before I order or when I have placed my order?
Ans: Yes, you can speak to one of our advisors on our dedicated Customer Help Line (+91- 9022248618) if you have any urgent questions, comments or need help in placing your order. You can also email us at customerservices@softtouchlenses.com
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Q. Are they the same lenses I get from my optician?
Ans: Yes, by law we can only supply the same lenses as prescribed and fitted by your optician. If you have been fitted with a private label lens, or a lens you can't find on our website, don't worry. Private label lenses are repackaged versions of the brand name lenses we sell. Please do not try and guess which lenses you wear. E-mail us or call us for more information.
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Q. How will I know my order has been received?
Ans: You will receive an e-mail confirming receipt of your order. If you have placed an order but not received an e-mail or have any questions, please e-mail us or call for more information.
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Q. Why are your prices so low?
Ans: As a primarily internet based retailer, we have extremely low overheads. Bulk purchasing also means lower prices, which we pass on to the customer.
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Q. How can I re-order?
Ans: If you order online, your details will stay in our system. To re-order, simply log in to the system, using your e-mail address and password. Your previous order will be displayed. You can choose to modify your information or proceed with the reorder. You can update your personal information at any time.
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Q. I have forgotten my password ?
Ans: Just click on 'My Account' and on the 'Forgotten Password' link. If you still require further assistance please call our Customer Help Line (+91- 9022248618) - Tuesday to Sunday, 10am to 10pm and one of our advisors will be able to help.
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Q. What payment methods are accepted?
Ans: We accepted all Major Credit Cards , Debit Cards,Netbanking, Cash Card Payment Option - Itz Cash. (They are easily available in convenient denominations at retail outlets across India)VISA,MASTER CARD, AMERICAN EXPRESS, DINERS CLUB and JCB CARDS ccavenue.

Orders placed on a weekend or a Public holiday will not be processed until the next business day. Business days are Monday through Friday, excluding VIC public holidays.
Please note: all prices are quoted in Indian Rupees.
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