Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

( Return / Refunds depends product to product as few products are under non-returnable )

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Lenses , swimming goggles & Reading Glasses Follow under Non-Returnable product .

To start a return, you can contact us at support@softtouchlenses.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@softtouchlenses.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.




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Before opening any parcel takes full video of seal pack parcel opeing which may help u if any issues arise

Keeping a full video recording of a parcel being opened (an unboxing video) is indeed a helpful measure that can be taken to protect against potential issues, such as receiving damaged goods or incomplete shipments

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Here's why and how it can be helpful:

• Evidence of Damage or Missing Items: If you receive a damaged product or find items missing from your order, the unboxing video serves as strong evidence of the condition of the package and its contents at the time of opening.
• Support for Claims: This visual proof can be crucial when contacting the www.SoftTouchLenses.com to initiate a claim for a replacement, refund, or investigation into a lost package. May even require such evidence when dealing with issues like damaged or incorrect orders.

Tips for recording an effective unboxing video

• Stable and Well-Lit Environment: Place the camera on a stable surface in a well-lit area to ensure clear footage.
• Show All Sides of the Package: Before opening, clearly capture all sides of the sealed package to demonstrate that it's untouched.
• Capture the Shipping Label: Show the shipping label clearly, including the tracking number, your address, and product details, to link the video to the specific order.
• Continuous Recording: Record the entire unboxing process without cuts or edits, keeping the package and product within the frame at all times.
• Focus on Damage (if any): If damage is present, zoom in and clearly show the damage on both the outer and inner packaging, as well as the product itself.
• Capture All Product Details (for incorrect product): If a wrong product is delivered, show all sides of the product box and labels to highlight the discrepancy. 

Remember, promptly documenting and reporting any issues to the us within their stipulated timeframe (often 24-72 hours) is essential for a smoother resolution process